Shipping
SHIPPING
1. When will my order be precessed and dispatched?
IN-STOCK ITEMS: Processed and dispatched within 2 to 3 business days. Delivery time varies depending on the mode of shipping.
CUSTOMISED ITEMS: Processing time is longer as each item is made to order. A rough timeline is as follows and we will contact you once your order is ready to be dispatched.
- Family Name Portrait: Between 2 - 4 weeks
- Customised Name Stickers: 5 - 7 days
We will try our best to dispatch your orders as soon as we can. Do remember to provide us with the full and accurate address when placing your order. Incomplete or incorrect address will result in loss/delayed mail. Any additional costs for reordering/delivery will be borne by the customer.
For urgent orders, please drop me an email at lettersofpraise@gmail.com before ordering.
2. How long will it take for the order to reach me?
LOCAL (SINGAPORE) SHIPPING
Local shipping and handling fee is at a fixed rate of $4. All orders are shipped with either of these services, depending on the size and weight of the parcel:
- SingPost Local (Tracking): Delivered to your letter box within 1-2 business days from the dispatched date.
- Courier: For orders that do not fit in the standard letter box, they will be shipped via door to door courier and this takes 1-2 days after parcel has been picked up.
Local orders above $60 will be shipped FREE!
INTERNATIONAL SHIPPING & PACKAGING
International orders are shipped with SingPost International Airmail (Tracking) and it usually takes at least 4-6 weeks. All orders are complete once shipped and we will not be liable for loss mail.
Please also note that any taxes or customs fees relating to your purchases as deemed by your country's legal regulations are to be held responsible by the customer.
3. Do you accept returns / refunds?
Sales are final and we do not accept returns, cancellations or refunds after the order and payment is made. In the event that you have received a wrong or damaged item, please contact us at lettersofpraise@gmail.com immediately. Thank you!
4. Do you accept corporate or wholesale orders?
Yes we do. For corporate or wholesale orders, please email us at lettersofpraise@gmail.com with your requirement and contact details. We will be on touch within 2 business days.